For all that things at work are going to hell in a handbasket, I am relieved that my supervisor was switched in October. The new supervisor, let's call him SV, is a much more serious, knowledgeable, and compassionate presence than Person #1 was.
Here's a weird example: Person #1 had no response to a complaint of mine -- that, whenever the client pulled my hair, he would eat the pulled-out strands. New SV instructs that any strands are to be removed from the client's grasp so that he is not reinforced in that behavior by being able to eat them. It's a small thing, but SV connected dots that #1 did not.
In addition, where #1 discounted the usefulness of assessing the client's preferences -- assessments upon which much of behavior analysis is predicated -- SV has proposals and recommendations for conducting such assessments. And he speaks to the client with kindness and respect.